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Occupant Survey

Occupant surveys are an invaluable source of information for improving the performance of buildings. Surveys allow you to objectively gauge which building services and design features are or are not working, and helps to prioritize the steps needed to improve occupant satisfaction and workplace productivity.

The Center for the Built Environment (CBE) has developed a cost-effective, web-based survey that takes approximately ten minutes to complete. The survey is intuitive and streamlined, preserves the confidentiality of respondents, and controls access in order to maintain data integrity.

Learn about our survey tools and get started

Read about our occupant survey research and see contact information

Buildings that use the survey, and demonstrate high levels of occupant satisfaction are invited to participate in CBE’s Livable Buildings Awards. A jury of CBE industry partners reviews survey scores and information about design and sustainability metrics provided by project teams. See past award winners >

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Get Feedback

Open communication between building occupants and managers/owners.

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Benchmark

See how your building or portfolio of buildings compares to others.

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Diagnose

Identify problem areas and find solutions to improve occupant satisfaction in your building.

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Evaluate

Assess how new technologies and design strategies impact occupants.

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Inform

Improve operations and future design decisions.

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Earn Credits

Meets LEED and other certification criteria.

“We consider this tool to be an integral component of our standard client services. It is a fundamental tool that we use to evaluate our performance on projects and provide our clients with actionable feedback on their buildings that allows them to improve occupant satisfaction and general building performance.”

Brad Jacobson, AIA, LEED AP BD+C

Associate Principal, EHDD Architecture

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