Occupant Survey Toolkit

Occupant surveys are an invaluable source of information for improving the performance of buildings. Surveys allow you to objectively gauge which building services and design features are or are not working, and helps to prioritize the steps needed to improve occupant satisfaction and workplace productivity.

The Center for the Built Environment (CBE) has developed a cost-effective, web-based survey that takes approximately ten minutes to complete. The survey is intuitive and streamlined, preserves the confidentiality of respondents, and controls access in order to maintain data integrity.

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Get Feedback

Open communication between occupants and management.

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Benchmark

See how your building or portfolio of buildings compares to others.

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Diagnose

Identify problem areas and find solutions to improve satisfaction.

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Evaluate

Assess new technologies and design strategies.

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Inform

Improve operations and future design decisions.

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Earn Credits

Meets LEED and other certification criteria.

Developed in 2000 by CBE, the survey has been implemented in over 1,000 building around the world, with responses from over 100,000 people. Originally developed as a research tool, the survey has become widely used as a way to receive feedback from employees.

For over 15 years, the survey has been a core area of research at CBE. We understand the value and importance of focusing on the human element of buildings, and believe that this research is essential to shifting energy consumption.

If you are ready to initiate a survey see the Get Started page

Read more about CBE’s survey research here

Finally, buildings that use the survey, and demonstrate high levels of occupant satisfaction are invited to participate in CBE’s Livable Buildings Awards. A jury of CBE industry partners reviews survey scores and information about design and sustainability metrics provided by project teams. See past award winners.

“We consider this tool to be an integral component of our standard client services. It is a fundamental tool that we use to evaluate our performance on projects and provide our clients with actionable feedback on their buildings that allows them to improve occupant satisfaction and general building performance.”

Brad Jacobson, AIA, LEED AP BD+C

Associate Principal, EHDD Architecture

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