What We Measure

Core Evaluation Categories

Our standard survey covers nine main environmental elements. Each section asks the occupant for their satisfaction in the area, provides space for them to give additional details about their response, and allows for self-reported productivity.

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General Building

Learn how occupants feel about the building overall.

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Air Quality

Identify patterns and sources of pollutants.

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Lighting

Examine the impact of electric and natural illumination.

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General Workspace

Collect perceptions of the overall workspace experience.

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Maintenance

Understand the the performance and effect of operations.

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Office Furnishings

Get insight about design, function, ergonomics and materials.

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Acoustic Quality

Understand impacts from speech privacy and noise levels.

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Thermal Comfort

Get feedback on temperature, air movement and comfort.

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Office Layout

Explore perceptions about storage, space, and privacy.

Building Types and Occupancies Covered

We offer surveys and benchmarking tools for many building types, including:

  • Office buildings
  • Laboratories
  • K-12 schools
  • Higher education
  • Residence halls
  • Healthcare (coming summer 2016)

Optional Modules Available

We have developed additional question sets to gather information on specific aspects of the workplace not covered in the standard survey questions. Current modules include:

  • Accessibility
  • Building and grounds
  • Ceiling fans
  • Commute
  • Conference and training rooms
  • Daylighting/glass
  • Operable windows
  • Raised floor and floor diffusers
  • Restrooms
  • Safety and security
  • Signage and way finding

Available Languages

The standard English survey has been translated into other languages, including Arabic, Danish, French, Italian, Spanish.

Building Scorecard

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Once the survey is completed, reports are immediately available from a password protected website, and can be printed or downloaded. These easy to understand reports will help:

  • Evaluate the effectiveness of building service providers.
  • Prioritize facility expenditures.
  • Assess the effectiveness of improvements.
  • Maintain awareness of the occupants’ perceptions of the building.
  • Enhance communication between the building owner, facility operators, and building occupants.

“We consider this tool to be an integral component of our standard client services. It is a fundamental tool that we use to evaluate our performance on projects and provide our clients with actionable feedback on their buildings that allows them to improve occupant satisfaction and general building performance.”

Ed Clark

Sustainable Designer, ZGF Architects LLP

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